Our flexible approach adds value to our service and increases customer satisfaction.
During a dedicated delivery from Newcastle to York last week our customer called us on the telephone. He advised us that he had been requested to attend a meeting. This last minute change of plan meant that he would not be available to receive his delivery at the pre-arranged address.
For direct deliveries of this nature, we aim to have a courier on the road within 1 hour. Our courier was already well towards his destination at this point. By building a flexible approach into our business strategy at a foundation level we were able to change course. Our courier made the hand to hand delivery to our client at his altered venue. This flexible approach is at the core of our service. Our customers are not bound by having to choose rigid delivery options making Connection Express the perfect choice for today’s small industries.
A Connection Same Day courier is able to work with changing circumstances and consider the best way forward. This ensures our hand to hand deliveries can always be accomplished.