Flexible Delivery

Our flexible delivery approach adds value to our service and increases customer satisfaction.

Flexible delivery, lets talk about this, what does it actually mean to offer flexible delivery?

You know that feeling when you are super organised, relaxed and looking forward to an easily flowing day then your customer unexpectedly pushes for last minute changes, or your boss requires you to attend an unexpected meeting? You think, yes I’ve got this; but then you remember you have an important delivery speeding its way to your door. This happened to one of our clients. This short case study looks at how we solved the problem and turned it round to a positive outcome.

PROBLEM WE SOLVED

During a dedicated delivery from Newcastle to York our customer called us on the phone. He advised us that he had been requested to attend a meeting. This last minute change of plan meant that he would not be available to receive his package at the pre-arranged address.

POSTIVE OUTCOME

For direct deliveries of this nature, we aim to have a courier on the road within 1 hour. Our courier was already well towards his destination at this point when the call came in.

By building a flexible approach into our business strategy at a foundation level we were able to literally change the course to our destination and add a new delivery address en-route. Our courier made the hand to hand delivery to our client at his altered venue.

This flexible approach is at the core of our service. Our customers are not bound by having to choose rigid delivery options; making Connection Express the perfect choice for today’s small industries, in those situations where you need to be in two places at one time!

A Connection Same Day courier is able to work with changing circumstances and consider the best way forward. This ensures our hand to hand deliveries can always be accomplished.

How important are flexible delivery options for your business?