Our Pathology Courier service lies at the heart of our company. In 1989 we became the 1st courier company in Newcastle to offer a pathology courier service between GPs and NHS labs. During our recent re-branding, we realised just how much this service reflects our company values.
As part of the ongoing audit of our business plan, we took a long hard look at our company values. Connection Express has been trading for 30 years. We wanted to know if our values were still relevant in today’s business environment. Equally, we wanted to know if they still drive us in the same way. Number 1 at the top of our values list is passion. This is driven by our pathology courier service.
Connection Express Couriers is a family run SME. We have built a strong reputation for the quality of our service over 30 years of making express same day deliveries from Newcastle Tyne & Wear. Working predominantly with North East based business and organisations we have always concentrated on the express aspect of delivery. Customers can call a Connection Courier and arrange for items to be collected and delivered at their convenience. The service is totally flexible. Customers can be in receipt of their packages within a few hours. Our highly professional approach and commitment to service quality have enabled us to retain long and successful client relations.
We have provided a loyal pathology courier service to local healthcare providers in the region since 1989. On busy days we could collect samples from over 100 GP practices and deliver them to the laboratories around the region. Every day we have Couriers on the roads making urgent deliveries. This aspect of the courier’s work forms a trusted link in the chain that supports our healthcare services.
These pathology courier rounds are part of our everyday routine. Sometimes an unscheduled call might come in from a specialist ward at a local hospital. Connection Couriers make deliveries to Addenbrookes Hosptial in Cambridge, and Great Ormond Street Hospital in London.
When a call comes in a courier will make his way to the hospital. A package will be waiting at the reception. This is about as serious as a courier delivery can get but there are no flashing blue lights. It is all about providing a calm, environment for safe transportation. The courier will ease his vehicle out of the car park and begin his journey with the precious cargo onboard. The courier will drive directly to the appropriate hospital. He will not stop to transfer his package to another service. Nor will he relinquish responsibility to another courier along the road. This is a professional and dedicated service. When our courier arrives he will deliver the package into the hands of a waiting laboratory technician or dedicated person who will then take over responsibility.
Connection Express offers this service 24/7. Deliveries are often made through the night. The couriers never meet the families or staff who care for these children. Once the package is safely delivered their part in the process is over. In these instances, it is considered a privilege to be able to make a valuable contribution towards the incredible the work that goes on behind the scenes in our hospitals. In this circumstance, we don’t actually see the appreciation for the service we provide, it is a perception. However, after long hours on the road, the feeling after signing off on such an important cargo is very special. The perception is strong and fulfilling. Our no1 value, therefore, remains very definitely, passion.
“Connection Couriers make my life so easy, a quick friendly phone call to their office and our deliveries are swiftly arranged allowing me to relax knowing that my parcels will be collected and delivered without delay. I don’t have the fear of bad tempered drivers who can’t find our department or unwilling to compromise – using a local company like Connections make the whole process smooth and reliable, they know us and we know them..it makes a difference!” – R Scott.
Connection Express is a same day direct courier service specialising in Small Business, and Healthcare courier services.