Get to know us. In the third interview with our management team partner Fiona Malkin talks about the challenges of her job and why she finds it so satisfying. Fiona Malkin joined her husband Christopher and brother in law Alistair at Connection Same Day Courier in 1990. She has been with connection Courier through its growth and steered the company through some challenging situations.
I live and work in Gosforth, so I suppose that says a lot about how much I like Gosforth as a place. Gosforth has a diverse local business community with plenty of variety on the high street for coffee and lunch breaks. Our office is on Salters Road, being on the outskirts of Newcastle it means that we have quick and easy access to the road networks without getting snarled up in city traffic.
Since I joined Connection Courier as a partner in 1990 I have enjoyed watching the company develop. We have gone through many changes, and I like how we have evolved through coping with different challenges over the years. When problems arise they present opportunities for different methods of thinking, working together or moving in a different direction; the company has grown stronger because of them. Connection Courier is a same day courier service. We have resisted the temptation to offer next day delivery; instead, we concentrate on what we know best. As a result, we have built an excellent reputation in the same day delivery sector. We have kept things as simple as possible which helps us to have a continually fresh approach to our work.
Without a doubt, the rise in the use of technology has been the most significant change. In the early days of the business, we used radio pagers to contact our couriers, and then we had one of the first mobile phones it was like carrying a brick! Today we can be in constant contact with our couriers at all times, so we always know where they are on their transit routes. There have also been significant changes in how we sell our business. Social media has become our main channel for telling people about our service. Our website allows us to go into more detail about the services we offer. I enjoy working across our website and social media channels.
Independent business needs to be resilient, building this resilience into our business has proved a challenge. Our company has been trading for over 35 years, and it hasn’t all been plain sailing. People in business have to be able to weather a few storms. We have held successful contracts with many local, organisations but they run for different lengths of time and don’t always dovetail conveniently with each other. We need to have a plan B in place to see us through transition times.
The short answer is yes I do find my job satisfying. As to why I think there are two main reasons.
Firstly when we are asked to make an urgent same day delivery, it is usually because our client is anxious about meeting a deadline. We have a real chance to offer valued assistance. There is always something intensely satisfying about being part of a process that has a positive outcome.
Secondly, I believe in our business model which uses a mix of self-employed and employed couriers. Again this is about working as part of a team. Our costings take into consideration the work and effort of our couriers as well as the distance they travel. Our traffic consultant Alistair provides training and courier support. We have a great group of couriers many of who have been with us for some years. A portion of our couriers are self-employed and have other jobs. I mentioned the importance of a plan B earlier, working for Connection allows them to have a plan B and to supplement their income from time to time. It is an arrangement that helps to keep their businesses viable. We rely on them as much as they depend on us and there is a satisfying level of mutual respect in that relationship.
Connection Courier supports local business needs by providing a consistently reliable same day service.
Click on the Meet The Team link below and get to know other members of the Connection Courier team.